versaSRS Mobile Helpdesk / web based helpdesk / MS Outlook Plugin

Our VersaSRS Mobile Helpdesk allows you to support your entire customer base through a single, web based helpdesk system that can be used by anytime, anywhere, Regardless where you are located, this Customer Support Solution accepts requests for service and allows you to assign requests and track your billable hours and products. With our Mobile helpdesk solution, you can literally provide national or international service from a single point. In addition, you can re-brand our product with your logo and corporate colors to deliver a seamless approach to customer support service

  Pocket PC Helpdesk Support

 Giving your staff the power of mobility, versaSRS Mobile helpdesk allows versaSRS HelpDesk calls/jobs to be taken anywhere on a Pocket PC - no longer tying them to their desk.  Users of versaSRS Mobile Helpdesk now will have the power to bring up job requests at the source of the problem, for example while visiting a requestor in another department, or anywhere in the business.

MS Outlook Support For Mobile HelpDesk

Operators can use versaSRSMobile as a plugin to Microsoft Outlook, providing staff with the ability to view all versaSRS HelpDesk related calls/jobs directly through their Outlook folders. This means that Support Staff can monitor calls or jobs in versaSRS HelpDesk without having to be in the main versaSRS HelpDesk application.