versaCAT - versaSRS Client Access Tool (Self Service portal)
versaSRS Help Desk : Browser Based Portal

versaCAT is easy to use and intuitive self service portal to help their clients by providing them with more visibility of their support related issues.this allows your clients to view their current support requests, update existing ones and log new requests via a Web browser based portal.VersaCAT, the self service portal will enable clients to create view and update support tickets. Also Provide your clients with access to the versaSRS Knowledge Base and optionally restrict access to articles marked as available for public access.

VersaCAT is well placed to empower clients with more information and to ensure that all the client issues a

re resolved as quickly and effectively as possible .

VersaCAT Allows to :

• Log new tickets
• View tickets
• View solutions for the common issues from knowledge base
• Client can review the recommended solution and choose to close the ticket or still submit it