versaSRS - Editions Overview

Customer Service
  • ITIL-Aligned
  • Incident, Problem & Change
  • Customer Portal
  • Service Catalogue
  • Reporting Dashboard
Sales, Leads & CRM
  • Prospect & Lead Tracking
  • Contacts & Organisations
  • Communications
  • Campaigns
  • Reports
Case Management
  • Case & Task Assignment
  • Priorities & Due Dates
  • Escalations
  • Templates
  • Time & Billing
Process Flow
  • Standardise
  • Workflow & Signoff
  • Forms & Surveys
  • Worksheets
  • Scheduled Cases
versaSRS HelpDesk

versaSRS Help Desk provides an affordable, entry-level ticketing system to manage customer based requests, acting as a primary Request Management System (RMS). It contains the core Incident/Requests Module, plus other modules as defined in the modules matrix. 5 Queues are included.

  • Request Management
  • Incident (Cases) Management (ITIL)

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versaSRS Service Desk

versaSRS Service Desk delivers both RMS and Problem Management - typically used to manage both Customer Service and Internal IT Service Desk functions. It includes Incident Management, Problem Management, Asset Management and Assets Scanning (250 nodes included). 10 Queues are included and all relevant modules.

  • Request Management
  • Incident (Cases) Management (ITIL)
  • Problem Management (ITIL)
  • Assets Module
  • Asset Inventory
  • Asset Scanning Agents
  • Purchase & Contract Management
  • Configuration Management (ITIL)

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versaSRS ITSM/ITIL

For companies requiring the full ITIL framework, versaSRS ITSM is ideally suited to SME and large corporations - and includes Incident, Problem, Change, Asset Management, CMDB, Assets Scanning (unlimited nodes included) and ALL modules. Unlimited Queues are included and all relevant modules applicable to this offering.

  • Request Management
  • Incident (Cases) Management (ITIL)
  • Problem Management (ITIL)
  • Change Management (ITIL)
  • Approvals & Sign-off Module (ITIL)
  • CMDB (ITIL)
  • Assets Module
  • Asset Inventory
  • Asset Scanning Agents
  • Purchase & Contract Management
  • Configuration Management (ITIL)

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